Aspire Contracting is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in compliance with Australian Privacy Principles.
ASPIRE CONTRACTING PTY LTD (ABN 92 689 450 342) ("we", "us", "our") operates as a handyman service provider in Greater Brisbane. This Privacy Policy describes how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to:
Information collected through our website
Information collected via phone, email, or in-person
Information collected during service provision
Any other information you provide to us
2. Information We Collect
Personal Information
We may collect the following personal information:
Name and contact details (phone, email, address)
Property address where services are required
Job requirements and preferences
Payment information (when applicable)
Communication history with us
Photos of work areas (with consent)
Technical Information
When you visit our website, we may collect:
IP address and browser type
Pages visited and time spent
Referring website information
Device and operating system information
How We Collect Information
Method
Information Collected
Contact Forms
Name, email, phone, job details
Phone Calls
Name, contact details, service requirements
Email
Email address, inquiry details
In Person
Job site details, work requirements
3. How We Use Your Information
We use your personal information for:
Primary Purposes
Responding to your inquiries and quote requests
Providing handyman services
Scheduling appointments and managing bookings
Processing payments and issuing receipts
Maintaining service records
Secondary Purposes
Improving our services based on feedback
Complying with legal obligations
Protecting our legal interests
Internal record keeping and administration
4. Information Sharing
We may share your information with:
Service Providers
Email and hosting providers (for communication)
Payment processors (when applicable)
Cloud storage providers (for secure data storage)
Third-Party Contractors
For jobs exceeding $3,300 or requiring licensed work:
We may connect you with independent contractors
Information shared only with your consent
Limited to details necessary for the job
Third parties bound by their own privacy policies
Legal Requirements
We may disclose information when required by:
Law enforcement agencies
Court orders or legal proceedings
Government authorities
To protect our rights or safety
5. Storage and Security
Data Storage
Information is stored in secure email systems
Digital records maintained with access controls
Physical documents (if any) stored securely
Data primarily stored within Australia
Security Measures
We implement reasonable security measures including:
Password-protected systems
Encrypted communication channels
Regular security updates
Limited access to personal information
Secure disposal of outdated records
6. Data Retention
We retain personal information for:
Customers: Indefinitely
Quotes: 12 months from quote date
After retention periods expire, or you request your data deleted, we:
Securely delete electronic records
Shred physical documents
Remove personal identifiers from any retained data
7. Your Rights
Under Australian privacy law, you have the right to:
Access
Request access to your personal information
Receive a copy of information we hold
Know how your information is used
Correction
Request corrections to inaccurate information
Update outdated personal details
Add explanatory notes to records
Complaints
If you have privacy concerns:
Contact us directly first
We will investigate and respond within 30 days
If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC)
8. Cookies and Tracking
Our website uses minimal tracking:
No analytics cookies
No third-party tracking
Basic server logs for security purposes
Cloudflare Turnstile for form protection
9. Marketing Communications
We do not send unsolicited marketing emails
Service reminders are not considered marketing
You can opt-out of any communications at any time
We do not share your details for marketing purposes
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be:
Posted on this website
Effective from the date posted
Notified to active customers if significant
Please review this policy periodically for updates.
This privacy policy is governed by Australian law. By providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this policy.